FalconSnap Terms and Conditions

Last updated: 7/15/2024

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://falconsnap.com website, the https://app.falconsnap.com website, or related FalconSnap branded services (the “Site” or “Service”) operated by Imagi-tech (“us”, “we”, or “our”). These Terms constitute a legal agreement that governs your access to, and use of, the Service. These Terms are between us and you, either individually or on behalf of your employer or any other entity which you represent, or for whom you are an authorized agent (“you” or “your”).

Your access to and use of the Site and Service are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site and Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

Our Service

FalconSnap is a cloud-based project management and information organization platform, inclusive of any and all functionalities, application programming interface, and tools offered as part of the FalconSnap platform, offered via the site.

Use of the FalconSnap service requires payment before you can access the Service. We reserve the right to modify, terminate, or otherwise amend our offered subscription plans and promotional offerings at any time in accordance with these Terms.

By purchasing FalconSnap, an Account will be opened with our Service. An Account constitutes an instance of the program with its own dedicated database to store data attached to a single company, organization, or group. This Account shall remain open so long as a single Seat is paid for and remains under the Account’s subscription. A Seat is a redeemable license for a single user to access the Service under an Account. A Seat is the only method of adding Users to an Account and may only be in use to redeem a single User’s access at a time. If a User is removed from your account, the Seat opens up to now be redeemed for a new user to be added to the Account. Should the subscription of all Seats under and account be canceled, the Account will be closed out during what would have been the following payment period.

Modification or Discontinuation of Service

We reserve the right, at our sole discretion, to modify, replace, or discontinue any feature, functionality, or other tool within the Service without further notice. In the event that material changes are made to the core functionality of the Service, we will notify you through a public notification affixed to the app itself at least 7 calendar days prior to the effective date thereof.

Rights of FalconSnap

The FalconSnap Service is the sole and exclusive property of Imagi-tech. Your use of the Service is subject to the terms and conditions of these Terms, and given your compliance therein, we grant you limited, non-exclusive, non-transferable and revocable permission to make use of the Service.

Any right not expressly stated in these Terms is reserved by FalconSnap and Imagi-tech.

User Guidelines & Restrictions

These guidelines set forth the prohibited uses of FalconSnap. Use of the Service in a prohibited manner will result in suspension or cancellation of service without warning and without refund. We have the sole and exclusive right to determine whether any user activity constitutes a prohibited use hereunder.

By use of the Service, you hereby acknowledge and agree to not use the Service in any manner that is prohibited by these Terms. The following actions with respect to the Service are prohibited uses:

  • Copying, redistributing, reproducing, transferring, or modifying any part of the FalconSnap Service, or otherwise making any use of the Service which is not expressly permitted under the Agreements or applicable law or which otherwise infringes the intellectual property rights (such as copyright) of the Service or any part of it;
  • Reverse-engineering, decompiling, disassembling, modifying, or creating derivative works of the Service or any part thereof except to the extent permitted by applicable law;
  • Selling, renting, sublicensing or leasing of any part of the Service;
  • Circumventing any territorial restrictions applied by the Service;
  • Providing your password to any other person or using any other person’s username and password;
  • “Crawling” the Service or otherwise using any automated means (including bots, scrapers, and spiders) to view, access or collect information from or about the Service;
  • Uploading content that includes malicious content such as malware, Trojan horses, or viruses, or otherwise interferes with any user’s access to the Service;
  • Using the Service for any purpose (including posting and viewing content) that is not permitted under the laws of the jurisdiction where you use the Service.
  • Interfering with the Service, or using it in any way that disrupts, tampers with, breaches, or attempts to probe, scan, or test for vulnerabilities in the Service or Imagi-tech’s computer systems, network, usage rules, or any of Imagi-tech’s security components, authentication measures or any other protection measures applicable to the Service or any part thereof; or
  • conflicts with the Terms, as determined by us in our sole and exclusive discretion.

Suspension and Termination of Service

If you are, at any point in time, found to be in violation of these Terms, we reserve the right to suspend or terminate your access and Account without advance notification to you, at our sole discretion.

You may, at any time, contact us at [email protected] to cancel your account with FalconSnap. Once your account is cancelled, your data will only be kept as long as necessary for legitimate and essential business purposes. All Content will be disposed of following your cancellation and will be non-recoverable. You may request that we provide a copy of your data to you in [email protected] format. If you terminate your account with the Service in the middle of a billing cycle, you will not receive a refund for any period of time you did not use the Service during that billing cycle. A refund will only be issued if we have breached these Terms and have failed to correct the breach within 30 calendar days following notification from yourself in writing or a refund is required by law.

Limitation of Liability

You own all intellectual property in the Content you contribute to your account. All Content you upload will be accessible to other users on your account. You will not hold FalconSnap and/or Imagi-tech liable or responsible for your Content in any way, and, in addition to other provisions in this Agreement with respect to indemnity, and not in replacement thereof, you hereby agree to indemnify and defend us from and of any and all claims of any sort or nature, made by any person or entity with respect to Content you upload, which indemnity and defense shall include, but not be limited to, attorney’s fees and costs, unless any such claim proximately results from the sole gross negligence or intentional conduct of us, or either of us.

In no event shall either party be liable under, or otherwise in connection with these terms for (i) any indirect, exemplary, special, consequential, incidental, or punitive damages; (ii) any loss of profits, costs, or anticipated savings; (iii) any loss of, or damage to, data, use, business, reputation, revenue, or goodwill; and/or (iv) the failure of security measures and protections, whether in contract, tort, or any other theory of liability or otherwise, and whether or not such party has been advised of the possibility of such damages in advance, and even if a remedy fails of its essential purpose.

Governing Law

These Terms and any action related thereto are subject to the laws of the state of Ohio, United States of America, without regard to choice or conflicts of law principles. Further, you and Imagi-tech agree that the Court of Common Pleas of Washington County, Ohio, shall be the sole and exclusive venue in which any claim or action may be filed or prosecuted with respect to any dispute, claim, or controversy that relates to or arises in connection with the Terms or your contract (or non-contractual disputes/claims relating to or arising in connection to them).

Billing, Payment, and Cancellations

To use the FalconSnap service, you must purchase a Seat first. A Seat can be redeemed to allow a singular User to be added to a client Account. Only one User can redeem a single Seat at a time. You may purchase seats either by

  • Paying a subscription fee in advance on a monthly basis or on some other reoccurring interval disclosed to you prior to purchase; or
  • Paying a premium subscription fee on a yearly basis.

Unless stated otherwise, the subscription fee for any given seat is stated in US dollars.

As part of registering, or submitting billing information, to the Service, you agree to provide us with updated, accurate and complete billing information, and you authorizes us charge, request, and collect payment (or otherwise charge, refund or take any other billing actions) from your payment method or designated banking account, and to make any inquiries that we may consider necessary to validate your designated payment account or financial information, in order to ensure prompt payment, including for the purpose of receiving updated payment details from your credit card company or banking account.

We may change the price for seats from time to time and will communicate any price changes in advance by visible onsite notification. Price changes will take effect at the start of the next payment period following the price change taking effect.

Acceptable methods of payment are limited to credit card, debit card, or ACH. If none of these methods are available to you, please contact [email protected] to work out how to get your payment for your bill to us on time and avoid suspension or cancellation of service.

If your bill is not paid by its due date, then the Services for that billing period will be suspended or cancelled, at our discretion. If a bill including overage charges is not paid by its due date, it will incur a late fee at the rate of 1% per month, plus any attorney’s fees and expenses we incur in collection of any unpaid bill. You acknowledge and accept that any overage charges on a bill are due despite suspension or cancellation of services for any reason.

Renewal & Cancellation

Your payment to FalconSnap will automatically renew at the end of the applicable subscription period unless you cancel your subscription before the end of the then current subscription period. You hereby authorize us, either directly or through our payment processing service, to charge the subscription fee attached to each individual Seat connected to your Account, upon due date. Unless set forth herein, subscription fees on non-cancelable and non-refundable.

If at any time you wish to cancel your service with us, contact us at [email protected]. Overage charges will be billed on a monthly basis. If you cancel your account with the Service, you will still owe an overage charges accrued during your final month of usage.


If you cancel your account with us, you are not entitled to a refund for any reason for the period of time paid for that you have elected to not use the service. You will remain responsible for any overage fees incurred during your final usage period and will still owe those when billed and agree to pay these overage fees on time or face overdue charges.

You will also not be refunded for parts of the service that go unused (having open seats without assigned users).

A refund will only be issued if we have breached these Terms and have failed to correct the breach within 30 days following notification from yourself in writing or a refund is required by law.

Intellectual Property & License

All FalconSnap trademarks, service marks, trade names, logos, domain names, computer code (including source code or object code), and any other feature of the FalconSnap service, (“Materials”), are the sole and exclusive property of us. Except when given express authorization, you may not use our Materials for personal, commercial, or other uses. We reserve all rights to the Materials not expressly granted in these Terms or your contract.

By purchase and use of the Service, you acknowledge and accept that we have the right to use your name and logo to identify you as a customer of us on our associated websites, marketing materials, or otherwise by public announcement. You may revoke this right at any time by contacting [email protected]. If you revoke our right to use your name and logo, this does not make us retroactively accountable for materials out of our hands, such as already distributed marketing materials.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by us.

We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

The Service may also contain links to other websites that are owned and controlled by us. When you navigate to another website from a link on the Service and you land at another site belonging to us, you will then be governed under the Terms of Service and Privacy Policy of that site. The Terms and Privacy Policy for FalconSnap do not apply to any other sites and are superseded by the individual Terms of Service and Privacy Policies of those sites instead. You acknowledge and accept any changes of policy when visiting a site other than FalconSnap that is still owned and operated by us.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. In some cases, we will notify you in advance through a visible onsite notification, as appropriate under the circumstances.

If a revision is material, we will try to provide at least 7 calendar days’ notice prior to any new terms taking effect, except in exigent circumstances. What constitutes a material change or an exigent circumstance will be determined at our sole discretion. Notification of changes will be issued through an onsite notification.

Your continued use of the service after any such change constitutes as your agreement and acceptance of those changes. If, at any time, you do not wish to use the Service under the new Terms, you may terminate your account by contacting us.


The content that Users of an Account enter is private and only viewable to other users of the same Account. Content created by you will never be available to another Account. We will only access your Content as needed to provide support, troubleshoot, or assist a User as requested through support venues. The Content you add into the Service does not belong to the Service and we will not appropriate your Content for any reason, except as outlined herein and in the FalconSnap Privacy Policy.

If you are found to be in violation of any Terms of the Service, your Content may become evidence of misconduct in a legal environment and we reserve the right to suspend your access to and preserve this data for use in any legal or required by law in any way.

We are not responsible for what users on your account upload as Content and cannot be held legally responsible for your Content and what it may contain. We reserve the right to audit your Content to ensure that your Content is abiding all conditions laid out in these Terms.

You are solely responsible for all Content on your Account with the Service. FalconSnap is not responsible for your Content. You agree that if anyone brings a claim against FalconSnap related to your Content, then, to the extent permissible under local law, you will indemnify and hold FalconSnap harmless from and against all damages, losses, and expenses of any kind (including reasonable attorney fees and costs) arising out of such claim.


The sites and the Service are provided on an “as is”, “with all faults”, and “as available” basis, and without warranties of any kind. We hereby disclaim any and all representations and warranties of any kind, including without limitation warranties and/or representations of merchantability, functionality, title, fitness for a particular purpose and non-infringement, whether express, implied, or statutory.

We do not warrant, and expressly disclaim any warranty or representation, including the access thereto and use thereof, will be uninterrupted, timely, secured, error free, that data won’t be lost, that defects will be corrected, or that the sites and/or service are free from viruses or other harmful code. We further disclaim any and all liability or responsibility for delays, failures, interception, altercation, loss, or other damages you and/or your data may suffer, that are beyond our control.

Except as expressly set forth herein, we do not warrant, and expressly disclaim any warranty or representation that our service (or any portion therein) is complete, accurate, of any certain quality, reliable, suitable for, or compatible with any of your contemplated activities, devices, operation systems, browsers, software or tools, (or that it will remain as such at any time) or comply with any of the laws applicable to you. We further express that we do not warrant, and expressly disclaim any warranty or representation, regarding any content, information, reports or results that you obtain through the Service and/or the site.

No Waiver

No course of conduct, however persistent, shall be effective to modify the terms and conditions of the agreement, and a failure on our part to exercise any of our rights with respect to any default shall not excuse that or any other default of the same or any other term or condition hereof.


Whenever possible, each provision of this agreement shall be applied in such manner as to be effective and valid under applicable law, but if any provision of this agreement or the application of any such provision is held by a court of competent jurisdiction or other authority to be invalid, void or unenforceable, the remainder of the provisions of this agreement remain in full force and effect and are in no way affected, impaired or invalidated, and shall be applied and effective as written.


You agree to indemnify, defend, and hold us, and each of us, harmless from and against all claims, damages, losses, and expenses of any kind (including reasonable attorney fees and costs) arising out of or related to: (i) your breach of the Terms or your contract; (ii) any Content you post or otherwise contribute; (iii) any activity in which you engage on or through the Service; and (iv) your violation of any law. In the event any claim is filed where we are, or either of us is, named as a party thereto, we reserve the right to assume control of our defense in connection therewith, but your indemnity of us hereunder shall continue regardless.

Contact Us

If you have any questions about these Terms, please contact us at [email protected].

Effective Date: 7/15/2024

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